Lonadek Exploration and Production Limited delivers specialized Engineering IT solutions and assistance to, but not limited to, the oil and gas enterprise. We involve multi-discipline skills and creative ideas.
We are recruiting:
Job Title: Customer Service Representative
Location: Ketu, Lagos
Employment Type: Full-time
- We are recruiting a customer service representative to handle customer questions and complaints.
- You will also be requested to process orders and modifications, and escalate objections across a number of communication media.
- To do well in this position you need to be able to stay calm when clients are frustrated and have a background working with computers.
- Keeping an optimistic, compassionate, and professional attitude toward clients at all times.
- Replying promptly to customer questions.
- Communicating with clients through different channels.
- Maintaining records of client interactions, transactions, comments, and objections.
- Communicating and corresponding with coworkers as required.
- Supplying feedback on the efficiency of the customer service strategy.
- Overseeing a team of junior customer service representatives.
- Guarantee customer satisfaction and supply skilled customer support.
- Recognizing and fixing customer complaints.
- Understanding our products inside and out so that you can reply to questions.
- Processing orders, forms, applications, and requests.
- The ideal candidate must have a High School Diploma, (OND, HND, B.Sc), general Education Degree, or its equivalent.
- Must be able to remain calm when clients are stressed-out or upset.
- Must be comfortable using computers.
- Must have experience working with customer support.
Note: Applicants must live in Lagos or be available in Lagos for interviews
8th July 2022.